INCALL is a phone call transcription and analysis including Human Voice Emotion Analysis, Content classification and indexing.
INCALL understands more than 27 different languages and dialects including arabic, european, slave and asian languages.
INCALL integrates 4 different technologies : Speech-to-Text, Emotion Analysis, Natural Language Understanding and Indexation
INCALL can be implemented either in a secured GPRD-compatible cloud infrastrutre or as an on-premises installation.
Prevent loosing customers by keeping an eye (or an ear) on your call center with INCALL. INCALL analyses the conversations in your phone customer service and detects unsatisfied customers in order to call them back and solve their problem.
Voicemail Router is a voicemail routing server capable of analysing voicemail content and routes them to the concerned service. The hightlighting of important information and the extraction of emotionnal content simplifies the treatment of the message.
Enable your itinerant employees to report their meetings, missions, interventions and other actions remotely through a call or an smartphone App. The recorded report is analysed, parsed and the content is stored in your reporting system.
INCALL uses Speech-to-Text, Natural Language Understanding and Deep Learning dialog manager to analyse in real-time call conversations, so to add RPA (Robotic Process Automation) capabilities to your call-center.