Automotive
2M calls processed each month
Leads are handled automatically, and conversations between sales staff and customers are analysed live on our platforms, filling the CRM without anyone typing into it.
Already at work in your industry
Since 2019, our AI has been processing calls, correspondence and case files in production. Here is what it does, sector by sector.
Insurance
90 minutes saved per claim file
Inbound mail, paper and email alike, is routed automatically, and claim files are handled with assistance. An augmented agent, trained on your own procedures, supports temporary staff and new joiners.
Banking
Phone banking authenticates the caller by voiceprint. A customer assistant answers over chat, in text or in voice.
Healthcare
Phone reception understands complex requests and books appointments. An admissions kiosk checks identity and pre-fills the patient file, while an internal assistant opens up access to every department.
Large enterprises
Contact centre calls are analysed live, with coaching fed back to the advisor during the exchange. Inbound calls are pre-qualified before they reach a person.
Public sector
Regional councils, departmental councils, boards: our AI assists the session, transcribes the debate with each speaker identified, and produces the minutes. Nothing leaves the authority's own infrastructure, which here is a requirement rather than a preference.