Voxymeet
The same understanding, applied to what is said rather than written.
Voxydoc
Document analysis that acts
Voxydoc reads, analyses and understands large volumes of documents: scanned paper, email, case files. Then it triggers whatever needs to happen next.
Capabilities
- Text, Word, PDF and scanned documents
- Reads handwriting
- Classified by your own business rules
- Routed automatically to the right team
- Writes straight into your DMS, CRM or ERP
- Sourced answers, drawn from your own documents
- Escalates to a case handler when the AI judges it necessary
Where it’s used
- Claims handling: 90 minutes saved per claim file at a major insurer.
- Automatic routing of inbound mail, paper and email alike.
- Automated handling of customer files.
- Augmented agent: an assistant trained on your own procedures, to support temporary staff and new joiners.
Frequently asked
How much can it handle?
Depending on the Voxybox it runs on, several hundred thousand documents a day.
Can it learn our internal procedures?
Yes, that's exactly what the augmented agent does.